Shipping & Returns Policy
How much is postage and when will I receive my package?
Postage is charged at a flat rate of $9.95.
Delivery is anywhere within mainland Australia. Goods will be delivered via Australia Post, please allow 7 business days to receive your order. If you do not receive your goods after 7 business days please contact us at firstname.lastname@example.org
Please note: We do not ship internationally at this point in time.
Exchange & Returns
We abide by the standard terms and conditions of the Australian consumer law. Goods cannot be returned for a refund or replacement if you change your mind, however you may choose to return the item for refund or exchange if an item has a major problem, this is defined by the following.
Has a problem that would have stopped someone buying the item if they had known about it.
Is significantly different from the sample or description.
Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Claims must be lodged within 5 working days of receipt. Please note wear and tear damages do not constitute a fault this includes buttons falling off during use etc. No refund will be issued in these circumstances.
If you do require a refund or exchange please email us first at email@example.com to obtain an authorisation number, once you have this number we will email you a shipping address and confirmation. Please address the parcel to us including the following details:
- Your name and order number
- The garment/s you wish to return
- A brief description as to why you are returning the garment
Refunds/Exchanges will be provided and processed upon receiving of your return.
Condition Of Returned Merchandise.
We will only accept goods back that are unused, unwashed and in its original condition, with tags and labels intact and still attached in manner as produced by the manufacturer.
Any returned items that are received not in this state will not be accepted and will be immediately returned to the customer.
Return Methode & Costs.
We strongly recommend the returned merchandise is sent via registered post or courier to ensure it is received by us. The Birch House will not be responsible for any items lost in transit. All returns must be packaged appropriately so the clothing is protected. Delivery costs of the return are at your expense we will not provide a refund for any postage fees paid.